Retail

SEND ALERTS AND NOTIFICATION-RETAIL

Latest offer/ Sale Notifications

Keep your customers informed and updated on your exclusive offers and sale periods. Integrate your message with your CRM and target the most relevant customers.

Delivery Notifications

Provide your customers real-time alerts on their orders that are out for delivery. Be it a reminder for home delivery, successful delivery confirmation, or failed delivery notification.

Customer updates

Keep your customers informed about new products, shows, festivals, and other marketing events in which you want to engage them and drive customer participation.

PROMOTIONS-RETAIL

Lead generation

Provide information about the latest offers, mobile coupons, and discount codes. Include an URL in the message that can be converted into trackable links. These links capture information of each click like users’ mobile numbers, Geolocation, Device details, etc. Provide ‘Pull SMSs to update customer data, provide instant gratification (sending codes received in product packets), gratification in the form of recharge, etc.

Retargeting and Engagement

Deliver targeted messages to customers who have expressed interest but have not completed their transactions. Provide coupons and invitations to loyalty card holders for sustained engagement.

Voice Led Engagements

Send out Promotional voice calls via Outbound calls and engage your customers via Interactive voice response calls.

AUTOMATE REATIL PROCESSES

Automate customer acquisition

Acquire new customers for all services by automating your entire marketing cycle from prospecting to engagement, targeting, re-targeting, and acquisition. Run automated marketing campaigns that dynamically present the appropriate content based on customer actions & behavior in real-time.

Automate Customer Service

Provide a Chatbot interface that addresses your customers’ service needs. Automate services like information, returns, loyalty etc. for improved customer satisfaction.

Customer feedback surveys

Obtain customer feedback across a variety of variables. Automate feedback either after every touchpoint or on a periodic basis by allowing customers to score key service variables.

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